In addition to increased inefficiency and cost, frequent swapping of personnel assigned to service a particular client greatly increases the probability of a significant technical or legal issue "slipping through the cracks". A client invests significant time and money in grooming an attorney/agent for their matters. While the learning curve varies as a function of many different variables, there are few things more frustrating from a client’s perspective than having to repeatedly start from square-one with a new attorney or agent.
Accordingly, we seek to provide each client with a single, unchanging point of contact for all of their substantive matters. We feel this approach maintains continuity, and avoids duplication or relearning lessons previously learned.